This includes:
• Indicators not being attended to because of increased queues at ticket windows
• Passenger complaints about reduced customer service
• Inefficient station staff at terminating stations
 |
 |
|
|
|
|
|
|
|
      
Subscribe to RTBU news
Get the latest news by email:
» Subscribe Get news via an RSS feed: 
|
|
Impact on Stations Following Staff Reviews12 October 2009, 8:27amMembers have advised the RTBU that following the implementation of staff review rosters that reduced staff and operating hours on CityRail stations, numerous problems have been identified. This includes: • Indicators not being attended to because of increased queues at ticket windows • Passenger complaints about reduced customer service • Inefficient station staff at terminating stations Downloadable filesImpact on Stations Following Staff Reviews (184kb) |
